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Skip tracing: what Harry Bosch can teach us

Many of us involved in private investigation work will at some stage be called upon to locate someone. Whether that’s a debtor, missing person or as part of a factual or surveillance investigation. Often referred to as “skip tracing,” being able to find the subject…

Managing aggressive and difficult customers

October’s PICA professional development webinar featured Mr Jason Lawrence, expert in tactical communications. Jason is not only an experienced communicator in managing aggressive and difficult clients/customers, but also a career investigator with both the military and state government departments. The ability to deal with angry…

Best practice training for investigators

Last week we facilitated our second in-house and virtual intensive Certificate III in Investigative Services to a range of students in our Sunshine Coast training facility, and remotely across the country. At the Professional Investigators College of Australasia (PICA), our aim is to provide the…

TED: Ask the right questions, get the right answers.

There’s a fair bit of research around about questioning techniques and the usefulness of asking open ended questions. It doesn’t matter whether the interviewee is a complainant, witness, respondent or party to a dispute or conflict.   In the case of investigative interviewing, there’s evidence…

Keeping safe in hostile environments

Government compliance and investigation officers are on the front line of customer contact. Sometimes, however, this contact is not always pleasant and presents a risk both to the officer themselves and the organisation. While physical and psychological injury is a risk to any customer service…