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Performance, Trust and Leadership

What can Navy Seals and the All Blacks teach us about leadership? Most of us have heard the old saying, “hire for attitude, train for skill,” right? And still, most organisations have difficulty picking the “right” person to be in the team leader, supervisory and…

If it’s not written down, it didn’t happen.

The vital skill of note taking. There’s an old detective saying about notes… if it’s not written down, it didn’t happen. Many in investigation or compliance roles get talked about the importance of making notes, but many also don’t realise their value and importance in…

What do you do when someone’s abusing you?

Is someone calling you names? Perhaps being aggressive, loud or even intimidating? Or just pissed off and angry at you?  In one word… listen.  If you work in any client/customer facing role, being subject to angry and aggressive people is a hazard of the job….

Mediation: How can it help in workplace integrity?

In a former article the benefits of mediation in workplace disputes (including conduct matters) were discussed. This form of Alternative Dispute Resolution (ADR) can be highly effective in time, cultural impact and cost.  What actually happens during mediation? The mediation process is carefully structured to…

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