Workplace conflict costs (but you knew that, right?)
Did you know that unresolved workplace conflict costs Australian organisations millions of dollars each year? How much is it costing your business or department? Workplace conflict is an all-too-common occurrence that can have a significant impact on both individual employees and the overall success of…
Performance, Trust and Leadership
What can Navy Seals and the All Blacks teach us about leadership? Most of us have heard the old saying, “hire for attitude, train for skill,” right? And still, most organisations have difficulty picking the “right” person to be in the team leader, supervisory and…
What is a Certificate IV in Government Investigations and why do you need one?
Well, if you’re not in an investigative, compliance, integrity or safety related role, then you can stop reading! If you are, read on… There are thousands of investigative roles in government at all levels; local state and federal. And probably just as many in…
What’s the deal with RPL and why is it so damn hard to get?
Imagine you’ve spent years of your life honing your skills, gaining experience, and becoming a master in your field. But when it comes to formal qualifications, you’re starting from scratch. Time-consuming and demoralising, right? There is a way to recognise your experience. It’s called Recognition…
Are you hearing me? Why active hearing is so hard, yet so important.
Recently I’ve met a lot of new people and learned a lot of new information about areas of business and life that I never knew about before. Fascinating to see what makes people successful. I often get asked what I do for a living. When…
What’s “loss adjusting” (and how’s it related to the investigation industry)?
Picture this: A large insurance company receives a claim from a client who has suffered a significant loss due to a fire at their business premises. How does the insurance company determine the extent of the damage and the appropriate compensation? And how do they…
What do you do when someone’s abusing you?
Is someone calling you names? Perhaps being aggressive, loud or even intimidating? Or just pissed off and angry at you? In one word… listen. If you work in any client/customer facing role, being subject to angry and aggressive people is a hazard of the job….
Have you been asked as a Private Investigator to find a partner or child?
Being approached as a private investigator to find a partner/ex-partner or child is common; in fact, I can receive up to half a dozen or more requests like this a day. With very few exceptions, I don’t take any of them. Any ethical investigator would…
Mediation: How can it help in workplace integrity?
In a former article the benefits of mediation in workplace disputes (including conduct matters) were discussed. This form of Alternative Dispute Resolution (ADR) can be highly effective in time, cultural impact and cost. What actually happens during mediation? The mediation process is carefully structured to…
The Power of Mediation: Another pathway to resolving workplace disputes and complaints
Can you mediate a workplace complaint? And, is mediation appropriate for all workplace investigations/complaints? Yes and no. Human Resource Managers are often faced with conduct complaints, which can range from workplace grievances, disagreements and personality clashes to criminal and corrupt conduct, or misconduct, bullying, fraud…