BSB40520 Certificate IV in Leadership and Management

Lead effective workplace relationships

This unit covers the skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

The unit applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. It applies in any industry or community context. At this level work will normally be carried out within routine and non-routine methods and procedures, which require planning, evaluation, leadership and guidance of others.

Coordinate business operational plans

This unit covers the skills and knowledge required to implement operational plans by planning and acquiring resources, monitoring and adjusting operational performance and providing reports on performance, as required.

The unit applies to individuals who plan activities to achieve team and organisational objectives. At this level, work will normally be carried out within routine and non-routine methods and involve procedures that require planning, evaluation, leadership and guidance of others.

Apply communication strategies in the workplace

This unit describes the skills and knowledge required to facilitate and apply communication strategies in the workplace within any industry.

This unit has a specific focus on the communication skills required for supervisor level workers with responsibility for other workers.

Conduct an investigation

This unit describes the skills required to conduct an investigation under commonwealth and/or jurisdictional law, in accordance with an established investigation plan. It includes gathering and managing evidence, identifying persons of interest, reviewing and reporting on progress and briefing/debriefing relevant personnel.

This unit applies to those working in a range of regulatory work environments.

Finalise an investigation

This unit describes the skills required to complete, review and report on the results of an investigation. It includes finalising the investigation, handling complaints and appeals, preparing an investigation report and using investigation outcomes.

This unit applies to those working in a range of regulatory work environments comprising gathering, managing and interpreting documentary evidence to determine appropriate responses including reporting and acting on investigation outcomes.

Lead and facilitate a team

This unit covers the skills and knowledge required to effectively lead and facilitate a team (including an investigative team) in a workplace. Success in doing so would improve team dynamics and performance, resulting in the achievement of the objectives and goals of both the team and the organisation.

This unit has a specific focus on the teamwork skills required for team leader or supervisor level (depending on organisational structure) workers with responsibility for others or teams.

Lead difficult conversations

This unit describes the skills and knowledge required to prepare, facilitate and lead difficult conversations. Having difficult conversations in the workplace is one of the most important skills for a leader/manager. It can often be the difference between a toxic and healthy work environment.

The unit applies to individuals who may work as managers and leaders required to lead difficult conversations in the workplace. They contribute well developed verbal and relationship building skills in having difficult conversations.

Apply critical thinking to work practices

This unit covers the skills and knowledge required to use advanced-level critical thinking skills in a workplace context. This includes using methods of analysis, synthesis, and evaluation.

The unit applies to individuals who evaluate existing or proposed work practices and are typically responsible for reviewing or developing work processes, products, or services that may be proposed or are already existing.

Apply business risk management processes

This unit describes the skills and knowledge required to identify business risks and to apply established risk management processes to a defined area of operations that are within the responsibilities and obligations of the work role.

The unit applies to individuals with a broad knowledge of risk analysis or project management who contribute well developed skills in creating solutions to unpredictable problems through analysis and evaluation of information from a variety of sources. They may have responsibility to provide guidance or delegate aspects of these tasks to others. Risks applicable to own work responsibilities and area of operation may include projects being undertaken individually or by a team, or operations within a section of the organisation.

Communicate effectively as a workplace leader

This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and following up.

The unit applies to managers, supervisors, and team leaders who are required to communicate with other persons within the workplace. Communication skills cover a range of methods and contexts within principally structured environments.

Undertake project work

This unit covers the skills and knowledge required to establish, develop, administer, and review a project. A project could be a stand-alone, straightforward project or a section of a larger project.

This unit may also be applicable to undertaking complex investigations where project management skills are required.

This unit applies to individuals who play a significant role to ensure that a project/investigation is within the parameters set, including timelines, quality standards and budgetary limits among other requirements.