Full time
CBD, Inner West & Eastern Suburbs, Sydney
Posted 2 years ago

Here’s a new and very interesting role that is relevant to modern times.

Our ideal candidate

We are seeking a motivated team member to deliver on our purpose of compassionately achieving real outcomes for Australians in the online world.

Our ideal candidate will have excellent oral and written communication skills, including confidence and compassion in handling difficult conversations with distressed complainants. Experience in dealing with people experiencing mental health issues would be desirable.

You will be able to focus on the goal of our agency to promote online safety for all Australians while navigating the uncertainty that comes with a constantly changing regulatory environment. You will have a positive outlook and will work within our regulatory limitations to address complainant reports, while showing resilience, maturity, and the ability to apply reason, common sense and sensitivity when assessing offensive or illegal material. You will have a demonstrated ability to develop strong relationships with internal and external stakeholders, including with domestic and international regulators and networks. We are seeking candidates with experience in an operational regulatory environment involving complaints, investigations and/or enforcement.

The work of the section is fast-paced and requires balancing competing priorities, while being adaptable to support the overall team when priorities and individual workloads change. A capacity to focus in a high-pressure environment, be self-driven and a supportive team-player, with demonstrated resilience to achieve objectives even in difficult circumstances, is important.

Role responsibilities and duties

As a Senior Investigator in the Children’s Cyberbullying Section, you will have daily interactions over the telephone and via email with targets of cyberbullying, achieving outcomes in their interests.

Duties include investigating and effecting the removal of cyberbullying material from social media platforms, websites, direct messaging services and online gaming platforms as quickly as possible, liaising with schools and police, and referring people to appropriate support services. You will be expected to regularly engage with children and young people, police, educators and parents.


To be eligible for employment with eSafety, applicants must be an Australian citizen.
The successful applicant must be able to obtain and maintain a Baseline Vetting level security clearance or hold a current security clearance of an appropriate level. More information on the security clearance vetting process is available on the Australian Government Security Vetting Agency (AGSVA) website.
You must also have a current Working with Children check (or equivalent) or be willing to obtain one.

A national police check is required prior to commencement.

eSafety Candidate pack – Senior Investigator- EL 1 – A220045

Job Features

Job Category

Cyber Investigators, Defence, General Investigations, Government Investigators, Investigator

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