Entry Level Call Centre, Investigations and Debt Collection

Full time
Southern Suburbs, Sutherland Shire, Sydney
Posted 10 months ago

Everyone has to start somewhere, right? These types of entry level jobs may well be a foot into the industry where you can gain valuable experience. A Certificate III Investigative Services qualification could hold you in good stead as an applicant.

Multiple Positions Available

Let’s get started

This is an exciting opportunity where you can make a real impact to our business. We don’t need people with experience as we are happy to train but before you apply you need to answer these questions:

  • Are you ambitious and hungry to learn?
  • Are you resilient and motivated by achieving daily and weekly targets?
  • Are you creative in your thinking and love to help customers?
  • Do you enjoy being on the phone?
  • Is negotiation one of your strengths?

We have roles available in our Parramatta and Sutherland offices – you choose!

About the Role

As a Customer Relationship Specialist (CRS), you will be at the forefront of our business by negotiating repayments on overdue debts with our customers. The role of a CRS is to investigate and locate the customer which is called skip tracing. Once located we contact and then profile customers for the collection of outstanding debts.

We also have a bonus system so what gets done gets rewarded. The position is measured by KPI’s and timeframes, which means outcomes are gained through individual and team accomplishments.

This is an entry level role so you will get lots of training and support to see you succeed in your journey with us. We also have structured pathways to attain senior and manager status so if you have the right attitude you will have a great career with us.

Who are you?

You will be speaking to customers who may not always be expecting to hear from you so you need to be empathetic, resilient and have amazing communication skills.

We need people who can handle the occasional difficult conversation – your calm and caring manner will see you get the best results.

We also love positive, energetic dynamos who not only love to achieve results, but also love contributing to our culture. Essentially, we want people who will get involved!

Who are we?

Born in 2012 by our two founders, Complete Credit Solutions is an Australian owned and operated business specialising in the acquisition and servicing of consumer debts, including credit cards, personal loans and car finance.

We are rapidly expanding, and we are looking for like-minded individuals who want to grow with us!

What you’ll get from us:

If you give us what we need, we can give you this:

  • 4 weeks paid training and induction program
  • Competitive salary & uncapped incentives
  • Supportive management who want nothing but for you to succeed
  • Structured pathways to senior and management roles
  • Ongoing learning and development
  • A Certificate III in Business paid by us!

How do I jump in?

Send us your cover letter which briefly details why you are perfect for the role, as well as your CV. Shortlisted candidates will have an initial phone screen.

Only short-listed applicants will be contacted. Please no agencies.

Other important stuff:

Due to the sensitive nature of this role, criminal history and reference checks will be conducted, however this will not affect your ability to apply.

As an equal employment opportunity employer Complete Credit Solutions are committed to creating a diverse, inclusive and flexible environment and welcome all people to apply.

You will also have access to wellness programs and thousands of discounted products through our HR tech platform, Employment Hero.

No need for suits and boots every day – we have a smart casual dress policy so you can feel comfortable at work.

Job Features

Job CategoryCyber Investigators, General Investigations, Investigator, SKIP Tracing Investigators

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