This exciting role as an Investigations Officer is responsible for undertaking timely and high-quality investigations of health service complaints against health services and health practitioners in Queensland.
Investigate complaints effectively and efficiently, in line with organisational policies and procedures to ensure investigations are completed within 12 months.
Use best practice investigation planning methodologies to ensure all available evidence is identified and sourced in an appropriate manner and appropriately documented in accordance with organisational policy.
Prepare and submit high quality briefs-of-evidence and investigation reports with recommendations regarding the prosecution of health service providers.
Liaise with internal and external stakeholders to obtain information to support the investigations processes and enhance service delivery.