Full time
Pyrmont, Sydney NSW
Posted 1 year ago

Now here’s a cool role working in the cyber security / e-safety space! The Image-Based Abuse Section of the Australian Communications and Media Authority is responsible for responding to reports about the non-consensual distribution of intimate images (sometimes known as ‘revenge porn’).

Investigators will be responsible for responding to reports from Australians of all ages, conducting regulatory investigations and taking appropriate action to address image-based abuse.

This includes providing compassionate and timely advice to reporters, managing expectations, and identifying alternative pathways for resolution as appropriate. This is a role that requires experience managing multiple reports simultaneously, with the ability to prioritise and triage according to risk.

We are seeking individuals with a demonstrated ability to be a motivated team member delivering on our purpose of compassionately achieving positive outcomes for Australians online.

The work of the Image-Based Abuse Section is fast-paced and requires balancing competing priorities, while being adaptable to support the overall team when priorities and individual workloads change. A capacity to focus in a high-volume environment, personal drive, a commitment to supporting colleagues and a demonstrated ability to achieve objectives even in difficult circumstances, are important qualities for these roles.

Our ideal candidates will have strong communication skills, including confidence in having difficult conversations with distressed complainants. You will have experience managing multiple matters simultaneously within sensitive and time-critical operational settings. You will have a positive outlook and the ability to apply reason and care when assessing highly sensitive or confronting material (including illegal material). You will have a demonstrated ability to develop strong relationships with internal and external stakeholders. You will be able to focus on our goal of promoting online safety for all Australians while navigating the uncertainty that comes with a constantly changing regulatory and online environment. You will have experience in law, complaint handling or investigations, preferably in a regulatory setting.

Job Features

Job Category

Complaints, Cyber Investigators, Government, Investigator

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