Communication Bundle

Product Description

See below the short courses included in the Communication Bundle:

1. Business Writing

Writing is a key method of communication for most people, and it’s one that many people struggle with. Writing and communication skills have degraded with more and more people communicating through email and text messaging. Developing writing skills is still important is the business world as creating proper documents (such as proposals, reports, and agendas), giving that extra edge in the workplace. The PICA Business Writing workshop gives participants a refresher on basic writing concepts (such as spelling, grammar, and punctuation), and an overview of the most common business documents.

2. Communication Strategies

For the better part of every day, we are communicating to, and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look you give the cat, it all means something. PICA’s Communication Strategies workshop helps participants understand the different methods of communication and how to make the most of each of them. These strategies will provide a great benefit for any organisation and its employees

3. Conflict Resolution

This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground. In PICA’s Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size. If it is left unchecked or not resolved it can lead to lost production, absences, attrition, and even lawsuits.

4. Handling a Difficult Customer

What is the best way to handle a difficult customer? Through our workshop participants will learn stress management skills, how to build rapport, and recognise certain body language. Participants will see an increase in customer service, productivity, and a decrease in unhappy customers. This workshop examines in-person and over the phone techniques, addressing complaints, and generating return business.

5. Negotiation Skills

Through this workshop participants will be able to understand the basic types of negotiations, the phases of negotiations, and the skills needed for successful negotiating.