HR Investigation Bundle

Product Description

See below the short courses included in the HR Investigation Bundle:

1. Civility in the Workplace

While a training program on workplace manners and courtesy may seem like overkill, the reality is rudeness has become an epidemic, costing industry millions a year. Indeed, what society seems to be gaining in terms of both knowledge and technological advancement, it’s losing out on basic social values that directly impact the bottom line. To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to an organisation, as well as its typical causes and effects. Skills needed to effectively practice civil behaviour, as well as different ways organisations can systematise civility in the workplace are addressed. A must for organisations or teams that are experiencing cultural issues because of behaviour.

2. Conflict Resolution

This course will give participants a seven-step conflict resolution process that they can use and modify to resolve conflict disputes of any size. Participants will also be provided a set of skills in solution building and finding common ground. In PICA’s Conflict Resolution workshop, participants will learn crucial conflict management skills, including dealing with anger and using the Agreement Frame. Dealing with conflict is important for every organisation no matter what the size. If left unchecked or not resolved it can lead to lost production, absences, attrition, and even law suits.

3. Crisis Management

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival, but critical to the profitability and possibly the survival of the organisation. Being able to identify risk, assess the situation and respond appropriately is important and requires not only training, but practice. With PICA’s Crisis Management workshop, participants will understand that a crisis can occur any time. They will develop skills needed for certain negative events. Also, they will be able to recognise warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

4. Diversity and Inclusion

It is our diversity and variety that help organisations to be successful and achieve their goals. With PICA’s Diversity and Inclusion course participants will recognise how to better manage diversity, and recognize its benefits. Participants will learn how to implement and develop a policy that does not allow for discrimination.

5. Handling a difficult Customer

What is the best way to handle a difficult customer? Through our workshop participants will learn stress management skills, how to build rapport, and recognise certain body language. Participants will see an increase in customer service, productivity, and a decrease in unhappy customers. This workshop examines in-person and over the phone techniques, addressing complaints, and generating return business.

6. Managing Workplace Harassment

Workplace harassment is an increasing issue in organisations today. It can come in the form of a slap, a phrase, an email, or reassignment of duties. Sexual harassment is a serious matter that can no longer be ignored. Harassment needs to be reported so that the company can handle the issue properly and remediate any future problems. PICA’s Managing Workplace Harassment workshop provides guidance for an ever changing work environment. Participants will recognise the necessity for the whole organisation to be on board with monitoring and reporting any issues. This workshop will also help in fostering a safer and more productive workplace.

7. Respect in the Workplace

A respectful work environment is essential to the overall success of your team, as well as a contribution to a stronger work reputation. Evidently, when we learn to accept the differences between the values and perspectives of those around us, we can continue to grow as a team with this shared knowledge. The concept of respect is often taught at a young age, however, it is just as important to remind adults to model respective behaviours. It is the responsibility of all team members to be respectful to one another, and address conflict in a positive manner in order to accomplish a healthy, safe work environment.

PICA’s Respect in the Workplace workshop examines the tools and conversation to help empower your team to recognise behaviours that influence the performance done within the workplace. A respectful workplace is one in which integrity and professionalism are displayed, and the skills to communicate and recognise one another are practiced.

8. Sensitivity Training

Sensitivity training is crucial in creating a workplace that is inclusive, and a safe place for all to work. This course looks at interactions within a group but will be more focused towards individual’s behaviours and emotions.

With PICA’s Sensitivity Training workshop, participants be introduced to topics to promote sensitivity, as well as the benefits that come along with it. It will also describe the steps that should be taken when it is determined that employees are not in compliance with the organisational policy. This will then help to foster positive relationships between co-workers, and in turn benefit the whole organisation.

9. Workplace Harassment

Harassment can be based on a variety of factors such as race, sex, and disability. Experiencing an uncomfortable situation in the workplace may be more than an unpleasant event; it may be against the law. This alone is what makes this topic very important for every organisation. PICA’s Workplace Harassment workshop gives participants the tools to recognise harassment when it occurs. It will help them understand their rights and responsibilities, and create a safe environment for all. Through this workshop participants will recognise that it is necessary for everyone to identify harassment and exercise anti-harassment policies.

10. Workplace Violence

Workplace harassment must be identified, discouraged, and prevented in order to keep a hostile work environment from developing. Left unchecked, harassment can escalate into violence. Workplace violence and harassment training is essential to the safety of all employees. In order to prevent Workplace Violence, it is essential that everyone is able to identify individuals who may be prone to violence. PICA’s workshop will help participants recognise certain behaviours, and lower the risk of escalated situations. This workshop will help participants identify the warning signs, as well as give them coping and response tools.

11. Investigative Interviewing

Investigative interviewing is regarded as the best practice way to interview respondents in workplace matters. Based heavily on the PEACE Model, this course outlined the various phases of the model and its application to effective interviewing. Communication, asking the right questions and followed a research-based methodology are paramount in successful interviewing.

12. Information Gathering

The ability to effectively interview complainants, witnesses and others in the workplace is essential for a HR professional.