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What is a “human source”?

Are you a government or corporate organisation that receives information from internal employees, or external disclosers?   We’ve all heard of human resource management, but what is human source management?   Well, it’s kind of the same thing really. Both concepts involve looking after people….

Workplace conflict costs (but you knew that, right?)

Did you know that unresolved workplace conflict costs Australian organisations millions of dollars each year? How much is it costing your business or department? Workplace conflict is an all-too-common occurrence that can have a significant impact on both individual employees and the overall success of…

What do you do when someone’s abusing you?

Is someone calling you names? Perhaps being aggressive, loud or even intimidating? Or just pissed off and angry at you?  In one word… listen.  If you work in any client/customer facing role, being subject to angry and aggressive people is a hazard of the job….

Mediation: How can it help in workplace integrity?

In a former article the benefits of mediation in workplace disputes (including conduct matters) were discussed. This form of Alternative Dispute Resolution (ADR) can be highly effective in time, cultural impact and cost.  What actually happens during mediation? The mediation process is carefully structured to…

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