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Performance, Trust and Leadership

What can Navy Seals and the All Blacks teach us about leadership? Most of us have heard the old saying, “hire for attitude, train for skill,” right? And still, most organisations have difficulty picking the “right” person to be in the team leader, supervisory and…

Managing aggressive and difficult customers

October’s PICA professional development webinar featured Mr Jason Lawrence, expert in tactical communications. Jason is not only an experienced communicator in managing aggressive and difficult clients/customers, but also a career investigator with both the military and state government departments. The ability to deal with angry…

Studying for Online Courses: Strategies for Success

Student life has been adapting to suit the needs and requirements of COVID-19.  The pandemic has affected many aspects of social, economic, and environmental norms.  Students have been forced to face a situation never seen before…. online classes.  Changes in routine and study methods are…

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