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Skip tracing: what Harry Bosch can teach us

Many of us involved in private investigation work will at some stage be called upon to locate someone. Whether that’s a debtor, missing person or as part of a factual or surveillance investigation. Often referred to as “skip tracing,” being able to find the subject…

Managing aggressive and difficult customers

October’s PICA professional development webinar featured Mr Jason Lawrence, expert in tactical communications. Jason is not only an experienced communicator in managing aggressive and difficult clients/customers, but also a career investigator with both the military and state government departments. The ability to deal with angry…

Keeping safe in hostile environments

Government compliance and investigation officers are on the front line of customer contact. Sometimes, however, this contact is not always pleasant and presents a risk both to the officer themselves and the organisation. While physical and psychological injury is a risk to any customer service…