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Best practice training for investigators

Last week we facilitated our second in-house and virtual intensive Certificate III in Investigative Services to a range of students in our Sunshine Coast training facility, and remotely across the country. At the Professional Investigators College of Australasia (PICA), our aim is to provide the…

TED: Ask the right questions, get the right answers.

There’s a fair bit of research around about questioning techniques and the usefulness of asking open ended questions. It doesn’t matter whether the interviewee is a complainant, witness, respondent or party to a dispute or conflict.   In the case of investigative interviewing, there’s evidence…

Interview With Harriet From MyKludo

Harriet Witchell Founder and CEO of MyKludo. In this interview, Paul from Professional Investigations College Australia (PICA), interviews Harriet on her past history as a former Police Officer and her transition into becoming and working as a Private Investigator. Paul and Harriet also discuss MyKludo…

What you need to know about “elementisation.”

It’s elementary: why investigation and compliance officers need to know about “elementisation.” A recent case in the Planning and Environment court (Serratore & Anor v Noosa Shire Council [2021] QPEC 21) highlighted the importance of investigators and compliance officers knowing about “elementising” evidence. And it…

Keeping safe in hostile environments

Local government compliance and investigation officers are on the front line of customer contact. Sometimes, however, this contact is not always pleasant and presents a risk both to the officer themselves and the organisation. While physical and psychological injury is a risk to any customer…

Studying for Online Courses: Strategies for Success

Student life has been adapting to suit the needs and requirements of COVID-19.  The pandemic has affected many aspects of social, economic, and environmental norms.  Students have been forced to face a situation never seen before…. online classes.  Changes in routine and study methods are…