Are you hearing me? Why active hearing is so hard, yet so important.
Recently I’ve met a lot of new people and learned a lot of new information about areas of business and life that I never knew about before. Fascinating to see what makes people successful. I often get asked what I do for a living. When…
What’s “loss adjusting” (and how’s it related to the investigation industry)?
Picture this: A large insurance company receives a claim from a client who has suffered a significant loss due to a fire at their business premises. How does the insurance company determine the extent of the damage and the appropriate compensation? And how do they…
What do you do when someone’s abusing you?
Is someone calling you names? Perhaps being aggressive, loud or even intimidating? Or just pissed off and angry at you? In one word… listen. If you work in any client/customer facing role, being subject to angry and aggressive people is a hazard of the job….
Have you been asked as a Private Investigator to find a partner or child?
Being approached as a private investigator to find a partner/ex-partner or child is common; in fact, I can receive up to half a dozen or more requests like this a day. With very few exceptions, I don’t take any of them. Any ethical investigator would…
Mediation: How can it help in workplace integrity?
In a former article the benefits of mediation in workplace disputes (including conduct matters) were discussed. This form of Alternative Dispute Resolution (ADR) can be highly effective in time, cultural impact and cost. What actually happens during mediation? The mediation process is carefully structured to…
The Power of Mediation: Another pathway to resolving workplace disputes and complaints
Can you mediate a workplace complaint? And, is mediation appropriate for all workplace investigations/complaints? Yes and no. Human Resource Managers are often faced with conduct complaints, which can range from workplace grievances, disagreements and personality clashes to criminal and corrupt conduct, or misconduct, bullying, fraud…
The importance of body language for a Private Investigator
As a Private Investigator, there are many important traits that determine your success. Do you meet clients in the field? Do you need to interview witnesses? What difference does displaying (and be able to read) non-verbal communication make? At the Professional Investigators College of Australasia…
Are you managing whistleblowers in Queensland? A new regime may be ahead.
A recent review report (read the whole report here) by retired Supreme Court Judge Alan Wilson KC has made 107 recommendations regarding the current Public Interest Disclosure (PID) Act, including raising the threshold for reporting bad behaviour. There’s no doubting that the role of whistleblowers…
Child Protection: Where there’s smoke, is there always fire?
This week’s revelation that a former childcare worker has been charged with 1623 sexual abuse offences over a 15-year period has sent shivers down the spine of everyone. To think that a person who has access to children and can commit offences of this type…
Child Protection: Creating the right environment when speaking to a child
Child protection and training in safeguarding can be a bit of a minefield. Getting training right and having the proper information and procedure is paramount. It’s not just about mandatory reporting. This series of blogs give an overview of some of the aspects of child…