TRAINING AND STAFF DEVELOPMENT PROGRAMS
At PICA we not only help with your Certificate Trainings, we can also help with tailored training solutions for your team.
Whether that be updating your team on changes to legislations or body worn cameras... we can help you with trainings developed in consultation with you, to meet your needs.
Our specialist workplace trainers determine your training needs and develop programs specific for both your organisation and your industry. We don’t roll out ‘off the shelf’ training because we believe each organisation, each industry, each participant is different and has different needs.
MANAGING AGGRESSIVE AND DIFFICULT SUBJECTS
This very popular course focuses on staff who have contact with the public, stakeholders and customers. It has been specifically designed to help people deal with those who are aggressive, anger or just difficult. The course teaches real-world skills and techniques to keep staff safe and gain voluntary compliance.
We’ll find out what you need, what your problems/issues are and your objectives. We’ll give you options and outline all the key learning objectives for your specialised program. Training not just to ‘tick the box’ but to deliver real skills to your employees.
Once your enquiry is received, our Training Manager will meet with you (in person or via phone) and obtain details about your organisation, staff and your specific objectives. From there we’ll:
- Provide a training proposal, including learning objectives, training length and costs
- Organise appropriate training dates
- Start gathering company specific information, particularly identified issues, experiences and problems
Once the training is scheduled, we’ll maintain communication with you. Participants will be provided with comprehensive workbooks (specific for you organisation) and other relevant material. At the completion of the training, we’ll provide you with a detailed report on feedback.