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TRAINING AND STAFF DEVELOPMENT PROGRAMS

At PICA we not only help with your Certificate Trainings, we can also help with tailored training solutions for your team.

Whether that be updating your team on changes to legislations or body worn cameras... we can help you with trainings developed in consultation with you, to meet your needs.

Our specialist workplace trainers determine your training needs and develop programs specific for both your organisation and your industry. We don’t roll out ‘off the shelf’ training because we believe each organisation, each industry, each participant is different and has different needs.

BODY WORN CAMERAS

Body Worn Cameras (BWC) play an essential role in any modern investigation or compliance professional’s job.  This workshop will equip participants with the appropriate legislative and policy knowledge of BWC’s and their use. It also focuses on ensuring effective verbal and non-verbal communication skills.

MANAGING AGRESSIVE AND DIFFICULT SUBJECTS

This very popular course focuses on staff who have contact with the public, stakeholders and customers. It has been specifically designed to help people deal with those who are aggressive, anger or just difficult. The course teaches real-world skills and techniques to keep staff safe and gain voluntary compliance.

SITUATIONAL AWARENESS TRAINING

Situational Awareness is a concept applied to the ongoing risk assessment of safety and danger. In an environment where unpredictability is common, recognising threats and having plans to deal with them can often be the difference between life and death.

This popular one-day program introduces participants to the concept of situational awareness, and why it is so important.

INVESTIGATION SKILLS TRAINING

This training has been designed specifically for managers, supervisors and team leaders who may be responsible for planning, initiating and conducting workplace investigations. Participants will learn the key concepts of conducting fair, objective and unbiased investigations into workplace misconduct and breaches of policy.

OUR APPROACH

We’ll find out what you need, what your problems/issues are and your objectives. We’ll give you options and outline all the key learning objectives for your specialised program. Training not just to ‘tick the box’ but to deliver real skills to your employees.

Once your enquiry is received, our Training Manager will meet with you (in person or via phone) and obtain details about your organisation, staff and your specific objectives. From there we’ll:

  • Provide a training proposal, including learning objectives, training length and costs
  • Organise appropriate training dates
  • Start gathering company specific information, particularly identified issues, experiences and problems

Once the training is scheduled, we’ll maintain communication with you. Participants will be provided with comprehensive workbooks (specific for you organisation) and other relevant material. At the completion of the training, we’ll provide you with a detailed report on feedback.